These Terms & Conditions govern your use of the Empex website and our services. By accessing our website or engaging with our agency, you agree to these terms in full.
Empex is a digital agency based in the United Kingdom. Our services include website development, cloud hosting, SEO, e-commerce solutions, and related digital services.
You agree to use our website for lawful purposes only. You may not use the website in any way that causes, or may cause, damage to the site or impair its availability or accessibility.
All services are subject to availability and project agreement. Payment terms will be outlined in service quotes or invoices. Empex reserves the right to refuse service for any reason, including violations of these terms.
All content and materials created by Empex, including website code, designs, and graphics, remain the property of Empex unless otherwise agreed in writing. You may not reproduce, distribute, or modify any part of our work without our consent.
Clients are responsible for providing accurate information, timely feedback, and all necessary access required for project completion. Delays caused by the client may affect delivery timelines.
Empex will not be liable for any indirect, incidental, or consequential damages arising from the use of our services or website. We are not responsible for third-party failures or technical disruptions beyond our control.
Refunds will be handled on a case-by-case basis, depending on project progress and service type. Cancellations must be made in writing and may incur a cancellation fee.
Our website may include links to external sites. Empex is not responsible for the content or privacy practices of those sites.
Your data is handled in accordance with our Privacy Policy. By using our services, you consent to our use of your personal data as described.
We reserve the right to amend these Terms & Conditions at any time. Updated versions will be posted on this page and will take effect immediately.
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts.
For any questions about these terms, please contact us at info@empex.co.uk.
To maintain a professional standard, we follow industry-standard layout and design principles. We may decline to upload or implement content that does not align with these standards. This may include, without limitation, website pages, app screens, legal documentation, copy, media assets, and external files. We will advise on recommended adjustments where appropriate.
Any additional work not included in the agreed package, scope, or price tier will be charged at our standard rate of £125 per hour. We will notify you in advance and seek approval before proceeding with out-of-scope tasks.
Your quote or agreement will state which tier applies. Tier definitions are for guidance and may be adjusted for complexity, timelines, and third-party requirements.
During development or ongoing service, we may suspend hosted services (including servers or deployments) in situations such as unpaid invoices, material breach of these terms, or prolonged lack of client communication that prevents progress. We will issue warning emails before any suspension.
Re-activating suspended services is subject to a £189 reactivation fee, payable by the client, and full settlement of any overdue amounts. The reactivation fee covers the technical process of bringing services back online and does not include additional development time, data restoration beyond standard backups, or resolution of underlying issues causing the suspension, which may be billed separately.