Premium website support that keeps your business secure, updated, and moving
We provide structured ongoing support for websites and digital systems, helping businesses stay protected, maintained, responsive, and easier to manage over time.
Reliable protection
Reduce risk with regular checks, update handling, and security-aware maintenance.
Ongoing support
Get dependable technical help without needing to solve every issue internally.
Built for growth
Ideal for businesses that want stability now and a stronger digital foundation over time.
Security & stability
Protect your website with structured updates, monitoring, and practical hardening.
Monitoring & visibility
Catch downtime, key issues, and service interruptions before they become bigger problems.
Safe updates
Platform, plugin, and maintenance work handled with a careful, low-risk mindset.
Technical support
Get help with issues, bugs, and ongoing maintenance tasks without the guesswork.
Choose the support level that fits your website
Straightforward support plans for businesses that want reliable maintenance, clearer accountability, and access to ongoing technical help.
Basic
£59+ VAT / month
Essential support for smaller business websites that need reliable ongoing care.
- Monthly website health check
- Uptime monitoring
- Core plugin and theme update review
- 1 content update per month
- Monthly backup verification
- Email support (Mon–Fri)
- Basic security checks
- Broken link or minor display issue fixes
Standard
£159+ VAT / month
A balanced support package for active business websites that need stronger protection and faster help.
- Everything in Basic
- Managed plugin, theme, and core updates
- Performance optimisation checks
- 2 content updates per month
- Priority email support
- Monthly security scans
- Form and lead flow checks
- Minor bug fixes and layout corrections
- Monthly maintenance summary
Pro
£289+ VAT / month
Advanced support for business-critical websites, custom systems, and higher-priority digital operations.
- Everything in Standard
- Up to 5 content updates per month
- Advanced security patching and hardening
- Staging and rollback support
- Priority bug investigation
- Backup monitoring and recovery coordination
- Technical support for integrations
- Quarterly performance and improvement review
- Enhanced monitoring for critical issues
Support plan pricing applies to websites and systems we can reasonably maintain based on platform, access, hosting environment, and overall technical condition. More complex builds, inherited systems, or custom stacks may require an initial audit and a tailored support quote.
What your support plan is designed to deliver
Each plan is built to reduce maintenance pressure, improve consistency, and give your business access to dependable technical support.
Ideal for business websites
These plans are well suited to business websites, brochure sites, service-led websites, landing pages, WordPress sites, and other digital platforms that need regular maintenance and dependable technical oversight.
Flexible around your stack
Whether your website is simple or more advanced, we can advise on the right support level. For custom platforms, external hosting setups, or inherited builds, we may recommend an audit before confirming support scope.
Frequently asked questions
Clear answers on scope, support expectations, and how these plans work.
Can you support websites you did not build?+
Yes, in many cases. We normally begin by reviewing the website, hosting environment, and technical condition so we can confirm whether one of our standard plans is suitable or whether a tailored support arrangement would be more appropriate.
What counts as a content update?+
A content update usually means small text, image, page section, or on-page content changes completed within a reasonable monthly allowance. Larger redesign work, new page builds, or major structural edits are normally quoted separately.
Are plugin and theme updates included?+
They are included as part of ongoing maintenance handling, especially on Standard and Pro plans. Where a website has unusual complexity, legacy issues, premium third-party dependencies, or high breakage risk, we may recommend additional review work before changes are applied.
Do you fix issues outside the monthly scope?+
Yes. If a request falls outside the normal plan allowance, we will explain that clearly and provide a separate quote or recommend the most suitable next step before carrying out additional work.
Do you offer support for custom systems or cloud-hosted platforms?+
Yes, especially under higher-tier support arrangements. For custom stacks, advanced integrations, infrastructure-heavy projects, or inherited systems, we may first carry out a technical audit and then recommend the most appropriate support level.
Need a tailored support arrangement?
We can create a more suitable support structure for complex systems, custom websites, cloud-hosted applications, and business-critical digital platforms.