Advanced support for websites and digital systems that are more important to your business
The Pro plan is built for business-critical websites, more active digital platforms, and custom environments that need stronger oversight, broader support scope, and a more hands-on maintenance approach.
More advanced support coverage
Designed for businesses that rely more heavily on their website or digital platform and need stronger ongoing support.
Highest support priority
Pro clients are prioritised for ongoing support handling, issue investigation, and more important website maintenance needs.
Best for business-critical use
A strong fit for important business websites, active lead systems, custom platforms, and higher-value digital operations.
£289+ VAT / month
Advanced monthly support for more important websites, custom platforms, and digital systems that need stronger oversight and higher-priority technical care.
What’s included in the Pro plan
Everything from Standard, plus broader maintenance scope, stronger technical support, and more flexibility for active or higher-value digital platforms.
Everything in Standard
Includes all features from the Standard plan, such as managed updates, performance checks, priority support, stronger security care, and ongoing maintenance visibility.
Advanced security care
A higher level of security-focused maintenance, patching, and website hardening for businesses that need stronger digital protection and more dependable upkeep.
Up to 5 content updates per month
Includes up to five small content-related changes each month, such as text edits, image replacements, section updates, or straightforward page content amendments.
Priority bug investigation
More important website issues, routine faults, and support problems can be investigated with higher priority than lower-tier plans.
Staging and backup coordination
Where applicable, we can support safer maintenance workflows through staging-based handling, rollback awareness, and backup-related coordination.
Quarterly improvement review
A higher-tier support relationship can include periodic review of performance, site condition, opportunities for improvement, and technical observations.
Enhanced monitoring awareness
Suitable for websites where visibility, reliability, and awareness of important issues matter more to day-to-day business operations.
Broader technical support
A better fit for websites with more moving parts, more frequent changes, or more advanced support needs than a standard business website.
Support for integrations and platform changes
More suitable for environments involving forms, third-party tools, active marketing systems, custom elements, or evolving website requirements.
Best suited for
Pro is designed for businesses whose websites or digital systems play a more important operational role and require stronger support.
Suitable websites and systems
Pro is ideal for business-critical websites, active lead generation platforms, larger service businesses, custom websites, more advanced digital platforms, and organisations that need higher-priority support handling.
Support scope
This plan is designed for broader maintenance, higher-priority support, content changes, stronger technical oversight, routine issue investigation, and more advanced support coordination. Larger rebuilds, major redesigns, new feature development, or substantial platform work may still require separate quoting.
Important notice
Complex inherited builds, legacy systems, unusual hosting environments, or custom codebases may require a short audit before support begins. If there are access limitations, third-party constraints, significant technical debt, or unusual infrastructure requirements, we will advise before confirming scope.
Service level at a glance
A practical overview of how the Pro plan is positioned.
Frequently asked questions
Clear answers around suitability, scope, and how the Pro plan works.
What counts as the monthly content updates?+
The Pro plan includes up to five small content-related changes per month. This normally covers text edits, image replacements, section updates, and straightforward on-page content changes. Larger design work, new pages, or more involved development tasks would usually be quoted separately.
Is Pro suitable for websites you did not build?+
In many cases, yes. We may first carry out a technical review or audit to understand the platform, hosting environment, access level, plugin condition, codebase complexity, and overall website health before confirming support.
Does Pro include all development work I might need?+
No. Pro offers broader support coverage and higher-priority handling, but full redevelopment, major feature work, deep platform restructuring, or substantial new technical projects are usually scoped and quoted separately.
Is this the right plan for a custom or business-critical platform?+
Often, yes. Pro is the most suitable standard support tier for more advanced websites and business-critical digital environments. For especially complex or infrastructure-heavy systems, we may still recommend a tailored support arrangement.
Can you help with more advanced issues under this plan?+
Yes, this plan is better positioned for more involved support and technical investigation than Basic or Standard. Where a task falls outside normal support scope, we would explain that clearly and recommend the appropriate next step or quote separately.
Choose your highest level of ongoing support
Pro is built for businesses that need stronger oversight, broader maintenance support, and higher-priority technical care for their digital platform.